Would seem she had got her letter giving her the 08:45 appointment but there was nothing on the hospital system about it so they were not expecting her (there was another woman with same issue also waiting), transpired that when the girl was informed of cockup when she arrived at 08:30 she was told to wait and they'd see if they could fit her in (nothing certain that they would),,, obviously after waiting two hours she was getting a bit wound up about it, that's when she approached the reception to enquire as to what was happening, receptionist just tells her again we'll try and fit you in, girl ain't happy with this and wants to know a time when she'll be seen, receptionists says she can't give her a time, girl ain't happy with this and is demanding to see someone who can tell her what's happening, another member of staff turns up but conversation is just going round in circles with the same being said over and over again,,, by chance the doctor she is meant to be seeing turns up at the reception desk looking for some paperwork, the receptionist explains situation to him (note, so until this point he is unaware there are two people in the waiting room expecting to see him that are not on his list,,, when was the receptionist actually going to do anything about it, Thursday ???), anyway doctor says give her another appointment date,,, girl ain't happy with this, explains she's taken the day off work, arranged for someone to look after her kid for the morning, etc, etc,,, doctor say it would be unfair to expect other patients appointment times to be disrupted to accomidation her,,, girl points out she has an appointment letter exactly the same as the other patients so what's the difference,,, look on the quacks face, he didn't like that one,,, he says to here to wait and that she would be seen, she asks when, he said he don't know, she explains that her baby sitter probably thinks she is on the way home now as appointment letter says allow a hour to a hour and a half for appointment, she pushes the doc for a time saying this morning or am I still going to be here at three o'clock this afternoon,,, he says this morning,,, she was taken about fifteen minutes later... 10/10 to her, if she had not gone up to the reception desk she would have still been sitting there as to me the receptionist was doing feck all about it, probably just hoping someone ain't gonna show then slip her in to that slot...
Oh, my appointment was 30 minutes late, nothing to do with her issue, wasn't seeing that doctor, but wait passed ok due to entertainment...
Last edited by Adam Mint on Mon 14 Dec 2015 - 18:50; edited 2 times in total